It is so important that when booking your next luxury golf tour, that you choose a reputable golf tour operator to ensure you have a safe and hassle-free travel experience. A reputable golf tour operator is distinguished by several key factors:
Expertise and Experience
Reputable golf tour operators demonstrate in-depth knowledge of golf destinations, courses, and the overall travel experience. They have established relationships with local suppliers, hotels, and golf courses, allowing them to offer genuine insights and tailored recommendations. They pay attention to both on-course and off-course experiences.
Awards
Industry awards provide valuable insights into the reputation and quality of tour operators. These accolades serve as indicators of excellence, innovation, and customer satisfaction in the travel industry. Awards highlight tour operators that excel in various aspects of their business, including customer service, sustainability practices, and innovative offerings. They encourage continuous improvement and set industry benchmarks, inspiring companies to enhance their services and experiences for travellers.
Technology and Digital Tools
The technology, software and digital tools that a golf tour operator utilise, ensure a guests journey with that company, from their initial contact, through the booking, payment and pre-tour experience, and then on to the tour itself and beyond, is smooth, seamless and simple. They should have an easy to navigate website and an advanced booking system with secure online payment gateway, that simplifies the reservation process for guests.
Professional Affiliations
Membership in industry organisations, such as the International Association of Golf Tour Operators (IAGTO), indicates a commitment to professional standards. IAGTO is the global trade organisation of the golf tourism industry and has strict regulations and guidelines that all members must adhere to, to receive and maintain their membership. These affiliations, enhance the operator’s credibility.
Customer Reviews and References
Positive feedback from past clients is crucial. Reputable golf tour operators are willing to provide references and have a track record of satisfied customers. They should be able to provide you with the opportunity to speak to past guests, to give a first-hand account of what it is like to travel with this golf tour operator. Check for consistently positive feedback and reviews on platforms like Google and social media.
Local Knowledge and Presence
Having local staff or strong relationships with local suppliers ensures smooth operations and the ability to handle any issues that may arise during the trip. This local presence also allows for access to insider knowledge and exclusive experiences, travelling like a local.
Transparency and Reliability
Reputable operators are clear about their pricing, what’s included in their packages, and any potential additional costs. They prioritise safety and reliability in all aspects of the trip.
Company Registration
In Australia each registered business must have an ACN (Australian Company Number) and an ABN (Australian Business Number) which is registered with the Australian Government. ABN registration details become part of the Australian Business Register (ABR) which the Australia Tax Office maintains on behalf of the Commonwealth. These business numbers identify and register businesses with the government, and this ensures that the government is confident the business is paying the right amount of tax. Golf & Tours ACN is 616 767 063 and our ABN is 11 616 767 063. You can look up our company on the Australian Business Register here.
Insurance
Running a business in the tourism industry presents a unique set of risks. Golf Tour Operators having the right Insurance will give you the peace of mind that the company you are booking with, has the guests’ best interests at heart. Your Golf Tour Operator should have Business Insurance, Public Liability Insurance of at least $20,000,000 and Business Travel Insurance, to cover the expert Tour hosts that they send to look after the guests on the tours.
Customer Service
A reputable golf tour operator should have a dedicated Customer Service team that is responsive, knowledgeable, and available to assist clients before, during and after the trip to ensure a memorable and satisfying experience for clients.
This Customer Service Team should provide:
Prompt and Personalised Communication:
- Respond promptly to inquiries, ensuring all client preferences are considered
- Offer personalised recommendations based on client interests and budget
Knowledgeable Staff:
- Employ staff who are well-informed about golf courses, local attractions, and travel logistics
- Provide ongoing training to ensure staff can address client queries effectively
Flexibility and Adaptability:
- Offer flexible booking options, including the ability to book online
- Be prepared to adapt to changes in client plans or unexpected events during the tour.
Quality Assurance:
- Ensure that all aspects of the tour, including accommodations, transportation, and golf tee times, meet high standards
- Have a system in place for addressing any issues that arise during the tour
Customer Feedback and Follow-Up:
- Encourage client feedback to continually improve services
- Follow up with clients after the tour to ensure satisfaction and gather insights for future improvements
By considering these factors, golfers can choose a tour operator that will provide a safe, enjoyable, high-quality and hassle-free golf travel experience.
For more information contact us at:
📞 +61 2 9956 3866
📧 hello@golfandtours.com
🌐 https://golfandtours.com
Golf & Tours LLC
