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Privacy Policy

 

Privacy Policy

 

Last Updated: March 26

 

This Privacy Policy of Golf & Tours Pty Ltd (ACN 616 767 063) (Golf & Tours, us, we, our) sets out how we treat the Personal Information that we collect, use and disclose and our procedures regarding the handling of Personal Information, including the collection, use, disclosure and storage of information, as well as the right of individuals to access and correct that information. We operate the website called Golf & Tours, which includes the website with domain name https://golfandtours.com/ (Platform). We provide tailored golf travel services, including curated golf holiday packages and tours to premium domestic and international destinations (Services).  

We may collect Personal Information in order to conduct our business, to provide and market our Services and to meet our legal obligations. By using the Platform or our Services, or by providing any Personal Information to us, you consent to the collection, use and disclosure of your Personal Information as set out in this Privacy Policy. When visiting our website or engaging our Services, we handle personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles (APP(s)).

From time to time, we may revise or update this Privacy Policy or our information handling practices. If we do so, the revised Privacy Policy will be published on the Platform.

The types of information

Personal Information has the meaning given to it under the Privacy Act, which may include information or an opinion about an identified individual or an individual who is reasonably identifiable:

(i)           whether the information or opinion is true or not; and

(ii)          whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information has the meaning given to it under the Privacy Act, which may include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

(i)           for the primary purpose for which it was obtained;

 

(ii)          for a secondary purpose that is directly related to the primary purpose; and

(iii)         with your explicit consent or where its collection, use or disclosure is required or authorised by law.

The types of Personal Information and Sensitive Information we collect and hold

The types of Personal Information we may collect and hold includes (but is not limited to) Personal Information about:

  • your name, date of birth, address, contact telephone number, identification and other contact details such as your email address and emergency contact details;
  • travel and tour information, including but not limited to, activity preferences, flight numbers and arrival/departure details;
  • payment information (such as credit card or bank details);
  • other Personal information required to provide our Services in specific cases; and
  • details of your use of our products or Services.

 

The types of Sensitive Information we may collect and hold includes (but is not limited to) Sensitive Information about:

  • your health and medical information, including but not limited to mobility requirements, medical diagnoses, allergies and dietary requirements, medical conditions, vaccination records and any additional information related to health and wellbeing; and
  • other Sensitive Information required to provide our Services in specific cases.

You are not obliged to provide Personal Information or Sensitive Information to us. However, in many cases, if you do not provide us with the necessary information, we may not be able to supply the relevant functionality of the Platform or our Services effectively.

In some circumstances, you may provide to us, and we may collect from you, Personal Information or Sensitive Information about a third party. Where you provide the Personal Information or Sensitive Information of a third party, you must ensure that the third party is aware of this Privacy Policy, understands it and agrees to accept it. If you are providing us with Personal Information or Sensitive Information on behalf of a person who is under the age of 18 that you are the parent or guardian of, you understand that you are consenting to this Privacy Policy on their behalf as their legal guardian.

If it is necessary to provide specific services to you, we may collect Sensitive Information about you. However, we will only collect Sensitive Information from you if you agree to provide it to us, you authorise us to obtain it from a third party or where the collection of the information is required or authorised by or under an Australian law or a court/tribunal order or otherwise where the collection is not prohibited under Australian law.

Anonymity and Pseudonymity

Where lawful and practicable, you may choose to remain anonymous or use a pseudonym when dealing with us. For example, you may browse our website without identifying yourself. However, if you do not provide certain Personal Information, we may not be able to provide you with our Services, respond to your enquiries, or otherwise engage with you in a meaningful way.

How Personal Information and Sensitive Information is collected and held by us

We collect Personal Information and Sensitive Information in the following ways:

  • when you fill in and return to us a signed form;
  • when you visit our website;
  • when you submit Personal Information and Sensitive Information through the Platform (such as when you send us a message or fill out an online form) or provide it to us in any other way;
  • in person, for example, when you engage with our employees, contractors, facilitators, agents, or customer service representatives; and
  • in the course of providing the Services to you.

 

While we limit the collection of Sensitive Information to what is necessary for our Services, we do collect Sensitive Information as outlined above, particularly concerning your health and medical conditions. When we collect Sensitive Information, we will always comply strictly with the Privacy Act and APPs, and obtain your explicit consent unless otherwise permitted or required by law.

 

Collection of Personal Information through activity

Information that may identify you as a user may be gathered during your access to the Platform.

The Platform may include pages that use “cookies”. A cookie is a unique identification number that allows the server to identify and interact more effectively with your computer or device. The cookie assists us in identifying what our users find interesting on the Platform.

A cookie may be allocated each time you use the Platform. The cookie does not identify you as an individual in our data collection process; however, it does identify your internet service provider.

You can configure your access to the Platform to refuse cookies. If you do so, you may not be able to use all or part of the Platform.

 

The purposes for which we collect, hold, use and disclose Personal Information and Sensitive Information

 

We collect, hold, use and disclose Personal Information and Sensitive Information for a variety of business purposes including:

  • to provide our Services and other products or services you have requested from us;
  • to share your Sensitive Information with activity providers solely for health or safety purposes, under confidentiality obligations;
  • to manage safety and emergency situations;
  • to improve our business, products and Services;
  • to promote our business to you;
  • to market our other services or products to you;
  • to handle and respond to your enquiries, complaints or concerns;
  • to comply with legal obligations; and
  • to provide Personal Information and Sensitive Information to third parties as set out in this Privacy Policy, only where necessary, with appropriate safeguards and your consent where required by law. 

We use your information only for the purpose for which it was collected, or a related purpose you would reasonably expect. Otherwise, we will ask for consent or rely on another APP exception.

Use of photos, images and other multimedia content

We may photograph, film, or otherwise create multimedia content (Content) in connection with our Services. Any Content in which you are reasonably identifiable may be used by us for the purpose of promoting Golf & Tours and our Services, including in marketing materials, on our website, on social media channels, and in any other medium we consider appropriate.

 

If you do not wish to be included in Content where you are reasonably identifiable, you must notify us at the start of the tour or at any time using the contact details in this Privacy Policy. We will take reasonable steps to respect your request, including avoiding capturing you in Content or removing Content in which you are clearly identifiable, except where required by law.

Direct marketing

We also collect, hold, use and disclose your Personal Information to:

  • notify you about the details of new services and products offered by us;
  • send you our newsletters and other marketing publications;
  • administer our databases for client service, marketing and financial accounting purposes; and
  • to comply with our legal requirements regarding the collection and retention of information concerning the products and Services that we provide.

By using the Platform, you consent to the receipt of direct marketing material. If you do not wish to disclose your Personal Information for the purpose of direct marketing or you would like to opt-out of receiving direct marketing communications, you can do so by contacting us using the contact details set out below, or by following the instructions to unsubscribe which are contained in a communication that you receive from us. We will process your opt-out request promptly within a reasonable time period.

We may use your Personal Information (but never Sensitive Information) to contact you about our Services, updates, and promotions.

 

 

Third Party Service Providers

We may disclose your Personal Information, and where necessary, Sensitive Information to third parties who work with us in our business to promote, market or improve the Services that we provide, including:

  • accommodation providers, golf courses and clubs, tour operators, transfer and transport operators, travel insurance providers and other related service providers;
  • providers of customer relations management database services and marketing database services;
  • cloud hosting providers, analytics providers and professional advisers who assist us in operating our business and delivering our Services;
  • marketing consultants, promotion companies and website hosts;
  • partnered businesses;
  • payment processors and financial institutions;
  • government authorities; and
  • linked service providers.

We use third-party payment service providers to process transactions securely. These providers may collect and store your payment details in accordance with their own privacy policies.

We may also combine your Personal Information with information available from other sources, including the entities mentioned above, to help us provide better services to you.

Where we do share information with third parties, we require that there are contracts in place that only allow use and disclosure of Personal Information to provide the service and that protect your Personal Information and Sensitive Information in accordance with Australian law. Otherwise, we will disclose Personal Information and Sensitive Information to others if you have given us permission, or if the disclosure relates to the main purpose for which we collected the information, and you would reasonably expect us to do so.

How we store, hold, and protect your Personal Information and Sensitive Information

We store Personal Information and Sensitive Information in computer storage facilities and paper-based files.

We take reasonable steps to protect your Personal Information and Sensitive Information against loss, unauthorised access, use modification or disclosure. Some examples of the steps we take to protect your Personal Information and Sensitive Information include:

  • ensuring there are suitable password protection measures and access privileges in place to monitor and control access to our IT systems;
  • imposing restrictions on physical access to paper files;
  • requiring any third parties engaged by us to provide appropriate assurances to handle your Personal Information and Sensitive Information in a manner consistent with Australian law; and
  • taking reasonable steps to destroy or de-identify Personal Information and Sensitive Information after we no longer need it for our business or to comply with the law.

However, most of the Personal Information and Sensitive Information that is stored in our client file and records will be kept for a minimum of seven years to fulfil our record-keeping obligations.

The APPs:

  • permit you to obtain access to the Personal Information or Sensitive Information we hold about you in certain circumstances (APP 12); and
  • allow you to correct inaccurate Personal Information or Sensitive Information subject to certain exceptions (APP 13).

Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this Privacy Policy.

Overseas Disclosure

We may disclose your Personal Information and Sensitive Information to overseas recipients, including our cloud hosting providers, analytics service providers, transport provider, overseas suppliers and service providers, email and communications platforms, payment processors, and other technology service partners who assist us in providing our Services. These recipients may be located in countries, including but not limited to the United States, the United Kingdom, Europe, Asia-Pacific region, South Africa and other jurisdictions in which our service providers operate.

Where we disclose Personal Information and Sensitive Information to an overseas recipient, we take reasonable steps to ensure that the recipient handles Personal Information in a way that is consistent with the APPs or is otherwise bound by privacy protections that are substantially similar. This may include contractual commitments, technical safeguards, access controls and audits on the recipient’s privacy and security practices.

By providing your Personal Information or Sensitive Information to us, you acknowledge that overseas recipients may not be subject to Australian privacy laws. To the fullest extent permitted by law, we are not liable for any breach of the Privacy Act or APPs by such recipients.

Children’s Privacy

Golf & Tours tours are primarily designed for adults. However, children may participate in certain tours (for example, as part of a private family booking).

 

Where a child participates in a Golf & Tours tour, we will handle the child’s Personal Information and Sensitive Information in accordance with the Privacy Act and the APP.

 

We will obtain consent from a parent or legal guardian before collecting Personal Information or Sensitive Information about a child, unless the child has sufficient maturity and understanding to provide their own consent under applicable law.

 

We will only collect Personal Information or Sensitive Information that is reasonably necessary for the child’s participation in the tour, including information relating to safety, health, comfort and administration (for example, name, age, medical conditions, dietary requirements and emergency contact details).

 

We will only use or disclose a child’s Personal Information for the primary purpose of collection (including tour administration and safety), or for related purposes that would be reasonably expected, unless otherwise required or authorised by law.

 

We will not use or disclose a child’s Personal Information for direct marketing purposes without the express consent of a parent or legal guardian.

 

Subject to applicable law, parents and legal guardians may:

 

  • request access to the Personal Information we hold about their child;
  • request correction of inaccurate, out-of-date or incomplete information;
  • request deletion of Personal Information where it is no longer required for a lawful purpose; or
  • withdraw previously provided consent (noting that this may affect the child’s ability to participate in a tour).

 

We will respond to such requests in accordance with the APP and our Privacy Policy.

Data Retention

We store, process, and retain your information only for as long as we need it for the purposes described in this Privacy Policy. When we no longer need your information, we take reasonable steps to destroy or de-identify it, unless we are required or authorised by law to retain your information for a longer period.

Data Breaches

We are required to comply with the Notifiable Data Breaches scheme under the Privacy Act. If we experience an eligible data breach involving your Personal Information, we will take reasonable steps to investigate the breach, and where required, notify you and the Office of the Australian Information Commissioner (OAIC) of the circumstances and the steps you can take to protect your information.

How we handle requests to access your Personal Information or Sensitive Information

You have a right to request access to your Personal Information and Sensitive Information which we hold about you and to request its correction. You can make such a request by contacting us using the contact details set out in this policy.

We will respond to any such request for access as soon as reasonably practicable. Where access is to be given, we will provide you with a copy or details of your Personal Information and Sensitive Information in the manner requested by you where it is reasonable and practicable to do so.

We will not charge you a fee for making a request to access your Personal Information and Sensitive Information. However, we may charge you a reasonable fee for giving you access to your information.

In some cases, we may refuse to give you access to the information you have requested or only give you access to certain information. If we do this, we will provide you with a written statement setting out our reasons for refusal, except where it would be unreasonable to do so.

 

How we handle requests to correct your Personal Information and Sensitive Information

We will take such steps (if any) as are reasonable in the circumstances to make sure that the information we collect, use or disclose is accurate, complete, up to date and relevant.

If you believe the information that we hold about you is inaccurate, irrelevant, out of date or incomplete, you can ask us to update or correct it. To do so, please contact us using the contact details listed below.

How to contact us or make a complaint

If you have any questions about this Privacy Policy, if you wish to correct or update information we hold about you or if you wish to request access or correction of your Personal Information or Sensitive Information, or make a complaint about a breach by us of our privacy obligations (including the way we have collected, disclosed or used your Personal Information and Sensitive Information), please contact:

Attention: Managing Director

Ainslie Saunders
hello@golfandtours.com
+61 2 9956 3866

119 Willoughby Road, Crows Nest, NSW 2065 Australia

 

We will acknowledge and investigate any complaint regarding our management of information within 30 days. Where we identify a failure to comply with our privacy obligations, we will take reasonable steps to remedy the issue.

 

If your complaint is found to be substantiated, we will consult with you to determine and implement appropriate corrective action.

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) under section 36 of the Privacy Act at:

Website: www.oaic.gov.au
Phone: 1300 363 992

 

 

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In the spirit of reconciliation Golf & Tours acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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Name

Neira Boysen

Role

Tour Host

Where do you live?

Herning, Denmark

Which Golf Club are you a member at?

Lubker Golf Club

Handicap

5

What was your golfing journey?

I started playing golf when I was 16 because my brother was going to JNJGF lessons. Soon I started hitting it past him, so he quit, ha ha.  I started taking it pretty seriously, joined Castle Hill Country Club, then got a golf scholarship in the USA after high school in Australia.  After College, I did my traineeship at Concord Golf Club in Sydney. I then did some teaching and played ALPG events. I stopped playing after I had kids and moved to Denmark, when my girls were 2 years old. I miss it and love when the weather is better, so we can go out an have a hit!

What’s your idea of a perfect four ball? Who would you invite on your team?

I would have to invite:

  • Wayne Gretsky – So I can drill him about hockey skills for my kids
  • Tiger Woods – Because you just have to
  • Matt Rife – So I can laugh all day
What do you enjoy the most about hosting tours?

I most enjoy meeting the wonderful people that come on the tours. Everyone has the same passion for golf and travel. And of course the fabulous golf courses we play and hotels/cities we visit.

What do you love the most about travelling?

I love experiencing new sights, accents, architecture, food and wine. Being able to experience a world other than our own day to day lives. You open yourself up to meeting new people and appreciating the beauty of the world and being grateful for how lucky we are to be able to experience it all.

What do you think are the most important attributes of a Tour Host?

I think the most important attributes are empathy, patience and a good sense of humour.

What do you do when you’re not hosting tours?

I am a true hockey mum! I drive my 3 kids to practice every day and then all over the country to watch them play on weekends. We send each other hockey tips on Instagram,  and all our dinner conversations revolve around hockey.  My side hustle is selling Bling Sun Visors for Women, on Amazon.

I just love hosting golf tours. There is nothing in the world I enjoy doing more (apart from watching my kids play hockey).  I am a helper and a coach. I love helping people and making them happy and comfortable, and making sure they are having a good time. It gives me such joy to watch a ‘student’ execute my golf instructions, and when they get the Ah Ha! Moment, it is just SO good!

Testimonials for Neira

… Neira was fabulous, I can’t say enough good things about her. She was kind, patient, smart, caring and never missed a single detail on our whole trip. She handled any issue that came up with ease and in a confident swift manner. She was 100% engaged with us the entire trip. Most importantly we left the trip feeling as though we made a lifelong friend in her. JoAnn, Waldorf MD

… Everyone loved Neira and we were so grateful to have such a warm, caring, organized, professional and fun host. She never got defensive when constructive feedback was being given and encouraged honest feedback as she truly wants folks to enjoy the tour and be return customers. It was clear how much Neira sincerely cared about each person on the tour and how much she enjoys her job. Maryle, Sammamish WA

… Wonderful organisation, communication and awesome host Neira who went above and beyond to make this trip memorable in so many ways. Thanks to Golf & Tours. This trip was a bucket list tick off with so many wonderful memories created with a great group of women from all over the world. Jan, West Wodonga VIC

Name

Caroline Rattenbury

Role

Operations Manager (& Tour Host)

Where do you live?

Perth, WA Australia

Which Golf Club are you a member at?

I am not yet associated with a club however have just started lessons at Wembley Golf Club which is beautiful!

Handicap

Stay tuned…

What do you enjoy the most about your role with Golf & Tours?

I thoroughly enjoy planning our tours, learning about new destinations (in the hope to one day travel there) and help people achieve their dreams of travelling to world class, bucket list destinations. I love that I am able to work so closely with our incredible tour hosts and get to talk with our guests throughout their entire experience with us. We are always striving to create wonderful connections between guests which is so important. It is wonderful to witness new and genuine friendships develop off the back of travelling with us.

What do you enjoy the most about hosting tours?

Meeting new people, travelling to great destinations and have a wonderful time. For me seeing and feeling the beautiful connections everyone makes is so special, in todays’ world, feeling connected, and important, is vital to our well-being and to be able to play a part in making someone feel wonderful, feel looked after and cared for is very important to me.

What do you love the most about travelling?

Exploring new destinations and immersing yourself in a difference culture is wonderful. People love to connect, and no matter where you are, this doesn’t really change. Oh and of course….. who can go past all of the glorious food!

What do you think are the most important attributes of a Tour Company?

A reputable and trustworthy reputation along with a well organised, well planned and executed experience is essential. We like our guests to not have to worry about any of the planning, to know they can just turn up and we have the everything covered. Safety is of the utmost importance to us, so we ensure we have fully researched our destinations. It is also imperative that the guests and hosts have support when they need it, and we ensure that is always available.

What do you do when you’re not hosting tours?

My role at Golf & Tours also covers the operations of the business. This means you will often find me at the end of an email or the end of the phone! I thoroughly enjoy working with all our suppliers, and our team to deliver a great guest experience. When you finally get to meet someone after only speaking over email or phone, it like catching up with a long lost friend!

Tell us a bit about yourself

I live along the northern beaches of Perth, in Western Australia with my family which consists of my partner, 2 children, 2 dogs and 7 chickens! You will often find us down at the beach (not the chickens) or on a great road trip. WA has so many beautiful places to travel too, I am not sure if we will ever see it all. I am originally from Tasmania and have lived in many places along the east coast of Australia. WA is definitely home for me now though, although I would always consider migrating north for the winter! I have recently started golf lessons and can absolutely see why everyone loves it so much. I can’t wait to get on the course and start honing my new skills.

Testimonials for Heather

… Heather is the perfect host, how fortunate you are to have such an organized charming caring person to work for you. Josie, Brighton East, VIC

… Many thanks to Heather. A great way to met other woman golfers, in a smaller group. It was a really good experience. A well organised week with a great host and fellow golfers. Carol, Tannum Sands, QLD

… Excellent well organised tour, and courses were excellent, you had time with day off to explore the district and meeting like minded ladies, and our host Heather was excellent. Julie, Glen Innes, NSW

Name

Clancy

Role

CFO (Chief Fun Officer)

Where do you live?

With Mum & Dad

Which Golf Club are you a member at?

No golf club will let me join, because I am too good at chasing balls and bringing them back

Handicap

Bringing back all of the balls

What is the best golf club you’ve ever played at?

The one with the most bunkers!

Which club is on your bucket list to play?

The one with the most bunkers!

What do you enjoy the most about being Golf & Tours’ CFO (Chief Fun Officer)?

All of the pats and snuggles. I am told, I am the bestest girl.

What do you love the most about travelling?

All the new smells, and meeting all the new humans and pups.

What do you think are the most important attributes of a CFO (Chief Fun Officer)?

They need to make all of the humans smile. They like it when I roll on my back, with my feet in the air. They also like to chase me while I run around with their shoes in my mouth.

What do you do when you’re not working as the CFO (Chief Fun Officer)?

I sleep and do a lot of jobs, like bringing back sticks and barking at anything that gets close to my house. I also like to follow my humans anywhere they go. We are a pack. I am their leader.

Tell us a bit about yourself

I am an Australian Blue Heeler, and am two years old. I have been the CFO at Golf & Tours since I was 8 weeks old. Initially I chewed through a lot of the computer cables, but now I prefer sticks. My most favourite thing in the world is making my humans happy. Lucky, that is easy. Every time they walk past me, they press their head against mine, and whisper “I love you Clancy”.

Testimonials for Clancy

… thank you so much for being the bestest dog in the world! Mum, Moss Vale, NSW

…I really appreciate how Clancy shares her sticks with me. Kita, Moss Vale Dog Park, NSW

…You’re my best friend. You run really fast. Charlie, Kiama NSW

Name

Tiffany Mika

Role

Teaching Professional & Tour Host

Where do you live?

Bayview, NSW Australia

What is the best golf club you’ve ever played at?

Kapalua in Maui

Which club is on your bucket list to play?

Augusta National (USA)

What do you enjoy the most about hosting tours?

I love meeting new people, travelling, going to new places, playing new courses that I haven’t played before and helping those on the tour improve their golf games. And of course, having fun! Going away on tours is all about having fun memorable experiences!

What do you love the most about travelling?

I love exploring new destinations. It’s exciting and fun!

What do you think are the most important attributes of a Tour Host?

Being Professional, Adaptable, Flexible, Helpful, Genuine, Organized and Personable.

What do you do when you’re not hosting tours?

I teach golf to ladies of all levels, both clinics and private lessons. I am The Lady Golf Teacher and Co-Founder of Golf Bargains. I have also written a book, Focus which teaches people how to accomplish their goals in sport, business and life.

Tell us a bit about yourself

I have a passion for helping others both golfers and sports people, to accomplish their sports dreams. Whatever their sports dream may be! From building confidence, to playing 9 holes socially with their friends, competing in 18 hole competitions and reducing their handicap and helping athletes compete on the world stage.

Sport has been part of my life all of my life, therefore I love it! I love training at the gym daily, as it is important for me to look after myself so that I am fit and strong. I still love to practice. I love to go to the driving range and hit golf balls, practice out on the golf course with my Mum (spend quality time together) or get out my tennis ball machine and practice tennis. I love to travel and go to new destinations with my husband (and of course play golf with him too!). I just love life. I embrace it and pursue things I love to do.

Testimonials for Tiff

… The Golf & Tours trip to the Gold Coast exceeded my expectations. It was just the break I needed to have some fun, meet lovely people, play golf & learn skills. Being relatively new to golf, I never thought I’d be able to play on some fabulous courses & get a whole ‘golf experience’ so early in my journey. Our coach, Tiff, was very encouraging & we learnt some very practical techniques that you could use immediately to improve your game. I learned & laughed so much! Will definitely do another tour like this in the future. Fran, Bentleigh, VIC

… This was my first golf tour, but from my very first interaction with Ben Saunders at Golf &Tours to the last day playing golf, everything was so well planned and organised. Tiff Mika, our coach and mentor, made us all feel valued and gave us some very useful coaching sessions and tips without trying to change our natural way of playing golf. I thoroughly enjoyed the week and will be using Golf & Tours again. Kim, Buddina, QLD

… The Kangaroo Valley weekend was fabulous. We met on a lovely blue sky day, whilst surrounded by native bush, with a welcome introduction from Tiffany. The golf games were challenging and fun. The clinics and tuition were helpful as we played on the course. So good to share the time with other enthusiasts with plenty of laughs and friendship. Hope to go on another trip some time. Joy Mosman, NSW

… It was so great to have the time on the course over the weekend where Tiff could watch each individual and then give advice specific to that person. The teaching environment was fun and comfortable with no pressure. Really liked that there was no competition over the weekend. Also loved the simplicity of Tiff’s approach. Trisha, Haberfield, NSW

Name

Maxine Corfield

Role

Tour Host

Where do you live?

Eltham, VIC Australia

Which Golf Club are you a member at?

Latrobe Golf Club

Handicap

26

What is the best golf club you’ve ever played at?

I have been lucky to play at a variety of different courses both in Australia and overseas- many are memorable for different reasons – Millbrook Resort in New Zealand, Black Mountain in Thailand and closer to home my home town, Port Fairy and Moonah Links where I had a hole in one!

Which club is on your bucket list to play?

St Andrews, as it is the Home of Golf

What do you enjoy the most about hosting tours?

I really enjoy ensuring that the group has a memorable time, and they have fun both playing golf and socially. When I remember the golf trips I’ve taken, it is the great people I met that made the trip fun.

What do you love the most about travelling?

I love the adventure of travel – new places, people, scenery, culture, food. Everything really!

What do you think are the most important attributes of a Tour Host?

Ensuring everyone has a memorable, fun, stress free time. It’s so important to be organised and ensuring that our guests are well informed around what is happening each day. Being someone who is aware of group dynamics and can mediate smoothly where necessary is also helpful.

What do you do when you’re not hosting tours?

I retired in 2020 from a 40+ year nursing career. Subsequently I have a more relaxed lifestyle, which I have slotted into easily! The activities that keep me busy are: playing golf, learning bridge, looking after my rehomed dog – Frank, minding grandsons and gardening. I am not bored!

Tell us a bit about yourself

My motto in life is “ We do not know what tomorrow will bring “, so everyday is important to me, as there are no second chances. I enjoy meeting and talking to people. A nickname I have had is ”Mrs Have-a-chat”. I also know when to be quiet!

Testimonials for Maxine & Mary

… Maxine & Mary are two very lovely ladies. They were very informative at all times. We were never left wondering what was happening next. Would love to do another golf tour with them. Christine, Kennington, VIC

… They were sensational. They were inclusive, friendly, happy, always smiling, super prepared and really proud of their hosting roles. Would go on a trip with Mary & Maxine again in a heartbeat. Sam, North Lambton, NSW

… Thank you Golf & Tours. Our Mornington Golf Escape was excellent. Have not laughed so much for quite awhile. Mary and Maxine were excellent hosts. “I’ll be back” Sue, Coleraine, VIC

Name

Mary Neville

Role

Tour Host

Where do you live?

Melbourne, VIC Australia

Which Golf Club are you a member at?

Latrobe Golf Club

Handicap

24

What is the best golf club you’ve ever played at?

Lord Howe Island Golf Course is a favourite, not because of the condition of the course but the amazing views of the ocean and Mt Gower. I am often more interested in the views, vegetation and birds on a golf course than my golf.

Which club is on your bucket list to play?

Cape Wickham Golf Club looks amazing and is certainly one I would like to play some time.

What do you enjoy the most about hosting tours?

I enjoy meeting the diverse group of people that golf brings together. Of course, I also enjoy playing all the wonderful courses that Golf & Tours organise for our clients.

What do you love the most about travelling?

Travelling near or far gives us a chance to see life from a different perspective and get a little taste of different cultures. That’s not to mention the taste of the local wines and food!

What do you think are the most important attributes of a Tour Host?

As the main priority of a good host is to make sure everyone has a great time, I think quiet, no fuss problem solving is a must. A good sense of fun and humour is also a very important attribute.

What do you do when you’re not hosting tours?

Apart from playing golf once or twice a week, I still enjoy my part time job as a passionate oncology nurse and spending time with my family and friends. Eating out and listening to live music is also a favourite pastime.

Tell us a bit about yourself

I am a relatively late comer to golf but have made more friends from all walks of life than at any other time through the game. I have been fortunate to travel quite a lot over the years and in recent years, adding golf to the itinerary has made for many wonderful experiences. I am always ready to chat to people and interested to hear about their lives and experiences.

Testimonials for Maxine & Mary

… Maxine & Mary are two very lovely ladies. They were very informative at all times. We were never left wondering what was happening next. Would love to do another golf tour with them. Christine, Kennington, VIC

… They were sensational. They were inclusive, friendly, happy, always smiling, super prepared and really proud of their hosting roles. Would go on a trip with Mary & Maxine again in a heartbeat. Sam, North Lambton, NSW

… Thank you Golf & Tours. Our Mornington Golf Escape was excellent. Have not laughed so much for quite awhile. Mary and Maxine were excellent hosts. “I’ll be back” Sue, Coleraine, VIC

Name

Heather Alsop

Role

Tour Host

Where do you live?

Adelaide, SA Australia

Which Golf Club are you a member at?

The Grange Golf Club

Handicap

14

What is the best golf club you’ve ever played at?

Banyan Golf Club Hua Hin Thailand and Bonville NSW

Which club is on your bucket list to play?

Kapalua on Maui

What do you enjoy the most about hosting tours?

Meeting like minded people who have a love for golf and travel and to try and ensure they have the best possible experience on their holiday and knowing that they will look forward to travelling with Golf & Tours again.

What do you love the most about travelling?

Experiencing new cultures and lifestyles and also the excitement leading up to the holiday!

What do you think are the most important attributes of a Tour Host?

Being open, patient, organised, reliable and above all else, really enjoying meeting new people and wanting them to get as much out of their golf trip as possible.

What do you do when you’re not hosting tours?

Apart from playing as much golf as I can, I also run a home beauty salon called Noosa Home Beauty which predominantly focuses on eyelash extensions, and enjoying living in one of the most beautiful places in the world Noosa Heads!

Tell us a bit about yourself

I am an outgoing, friendly person who loves to be active. I spent 19 years of my working career as a Flight Attendant, which is where my love of travel began. Working as a Flight Attendant taught me to be understanding of people’s needs, and to be able to multi task, be organised and punctual. Using my customer service skills is second nature to me.

I have a passion for all things golf and prior to COVID-19 would snow ski as much as I could with my husband. I also love to eat out and discover new shopping destinations.

Testimonials for Heather

… Heather is the perfect host, how fortunate you are to have such an organized charming caring person to work for you. Josie, Brighton East, VIC

… Many thanks to Heather. A great way to met other woman golfers, in a smaller group. It was a really good experience. A well organised week with a great host and fellow golfers. Carol, Tannum Sands, QLD

… Excellent well organised tour, and courses were excellent, you had time with day off to explore the district and meeting like minded ladies, and our host Heather was excellent. Julie, Glen Innes, NSW

Name

Caroline Ludwell

Role

Marketing Manager & Tour Host

Where do you live?

Sydney, NSW Australia

Which Golf Club are you a member at?

Hurstville Golf Club

Handicap

21

What is the best golf club you’ve ever played at?

There’s so many, but recently, I’d have to say Mauna Lani Golf Club, on the Big Island of Hawaii.

Which club is on your bucket list to play?

Unfortunately the list is endless….Leopard Creek (South Africa), Mid-Ocean Club Bermuda Island, Cape Kidnappers, The Old Course, St Andrews, Scotland and the beautiful golf courses on the France Golf & Tours adventure in September 2024

What do you enjoy the most about hosting tours?

I just love making people happy, and nothing will make me happier than if I help make all guests have a memorable and fun golf tour, so much so that they’ll want to join me again on another tour!

What do you love the most about travelling?

The excitement leading up to the travel destination. Arriving at the airport and checking in. From that first glass of champagne, to the plane taking off, and knowing I’m on my way. Once at my destination, exploring all that’s on offer, and enjoying local produce.

What do you think are the most important attributes of a Tour Host?
  1. Ensuring every guest is, and knows that they are a priority
  2. Being open and taking onboard any guests suggestions, or concerns and acting promptly on them
  3. Making sure everyone is supported and being aware of their needs
  4. Having great communication and organisational skills
  5. Acting cool, calm and collected when things don’t go according to plan and reassuring the guests that everything is under control
What do you do when you’re not hosting tours?

I work in marketing for a few different businesses. When not working, you might find me on a golf course, swimming, running and skiing. I also love entertaining family and friends with a culinary delight.

Testimonials for Caroline

… I want to let you know that taking this trip had been one of the best decision I have made. It has been well organised from the beginning and Caroline has worked very hard to make sure we are all happy. Caroline has juggled all our different personalities and egos like a professional with her humour and great wit keeping us all laughing and mixing. I joined the group with long term friends but will be leaving with a few new ones. Vicki, Bittern VIC

… What a fantastic golf week in Hobart the whole trip was very well organized our host Caroline was excellent and made our adventure a lot of fun. Would definitely recommend Golf & Tours. Thank you for a great experience. Jacqui, Tyabb VIC

… This was my first golf tour. It did take me a while to decide to try this new experience. I am so glad I decided to go. I went with three close friends and I can honestly say we had the best time. I was still a bit wary when we arrived in Hobart, but Caroline was the perfect person to make us feel welcome. I have to say my golf was very ordinary, but the experience was fantastic thanks to Caroline. She is the perfect host. I would recommend a trip like this to anyone. Jan, Cribb Point VIC

Name :

Ben Saunders

Role:

Managing Director

Where do you live?

Southern Highlands, NSW Australia

Which Golf Club are you a member at?

Moss Vale Golf Club

Handicap

24

What is the best golf club you’ve ever played at?

My favourite course has to be North Berwick Golf Course outside of Edinburgh in Scotland. A classic old-school links course.

Which club is on your bucket list to play?

I have a very long bucket list, but high up there would be Pebble Beach, King Island and Loften Links.

What do you enjoy the most about hosting tours?

For me, the most incredible thing about hosting tours is seeing the joy we can bring to people through care and attention to those little details that make each individual’s experience of the tour go to that next level. Playing some of the best courses in the most amazing places in the world doesn’t hurt either.

What do you love the most about travelling?

Travelling is a whole mind and body experience. Liking someone else’s selfie on Santorini in your social media is nice but it doesn’t tell you what the sun feels like when you are actually there when it’s coupled with the smell of the place, the sound of the wind and birds or the taste of the food. Travel is about experiencing and feeling the world.

What do you think are the most important attributes of a Tour Host?

A tour host needs to have their eyes and ears open all the time to be able to anticipate and react to any situation whilst on tour. And the confidence to react professionally to any challenge they might face.

What do you do when you’re not hosting tours?

I am a Managing Director at Golf & Tours. If I’m not hosting a tour, you’ll find me supporting our other amazing hosts from the office, or playing a round at Moss Vale Golf Course.

Tell us a bit about yourself

Gathering with intention is one of my passions. Bringing people together with the intention to undertake a specific activity that forms a fundamental link to all the people involved, gives us a springboard to explore each other’s stories and journeys and in doing so build and nurture connections, community and belonging.

Testimonials for Ben

… Ainslie and Ben are two fabulous people who are extremely committed to ensure every person on their golfing tour has the best experience possible. The tee times and accommodation were perfect and their flexibility post golf was perfect. We sincerely wish Ainslie and Ben all the very best for a promising future in bringing people together to play golf on the best courses in the world. The golf trip was flawless and extremely well organized, we wouldn’t travel with another tour operator, as I doubt they could be as efficient as G&T Tours, we had an amazing golfing holiday, thanks to Ainslie and Ben. Paul, Adelaide, SA

… A trip of a lifetime…exceptional courses, accommodation, and cultural activities hosted by Ben and Ainslie that made our Scottish tour one to remember. Karen, Brisbane, QLD

… This was the first Golf Tour I experienced and was a little apprehensive especially being a person not really keen on tours of any kind, but from the very minute I met Ainslie and Ben I knew this was going to be fun. And what fun it was. The organisation was excellent, the choice of venues top class and 5 star in every way. I could not fault the tour in anyway whatsoever, Ainslie and Ben went out of their way to ensure a Golf Trip of a lifetime for everyone. Well done loved every minute. Mike, Noosa, QLD

… What a trip!! No words can truly express how wonderful this week in Pebble Beach & Half Moon Bay has been. Thank you for embracing David and I. I feel like we have known each other for such a long time, and consider you dear friends. The experiences we shared will continue to warm my heart. I sincerely hope our paths will cross in the future. Ben and Ainslie you are an inspiration. I wish you both continued success and happiness. Thank you for welcoming us into your family. Robin – Pennsylvania, USA

Ainslie Saunders, Founder and Managing Director at Golf & Tours
Name

Ainslie Saunders

Role

Founder & Managing Director

Where do you live?

Southern Highlands, NSW Australia

Which Golf Club are you a member at?

Moss Vale Golf Club

Handicap

34 – I’m in the office more than I’m out on the course!

What is the best golf club you’ve ever played at?

It’s so hard to choose! I’m been fortunate enough to play on so many amazing courses…. Finca Cortesin in Spain was amazing, especially when the drinks cart came around to our group to give everyone cups of chilled Gazpacho. Mauna Lani Golf Club’s South Course on the Big Island in Hawaii is spectacular too.

Which club is on your bucket list to play?

Cape Kidnappers in New Zealand

Moss Vale Golf Club
What do you enjoy the most about hosting tours?

Meeting all the new people who come on our tours, getting to know each person and seeing the friendships that develop between everyone. I love hearing about those friendships growing outside of the tours too. We have lots of repeat guests, and when they book on another of our tours, with a friend that they made on a previous G&T trip, that really is just so special.

What do you love the most about travelling?

I love experiencing different cultures. I travel to see how different life is in other places, but what I’ve learnt is how similar we all are.

What do you think are the most important attributes of a Tour Host?

A Tour Hosts’ role is to create an extraordinary travel experience. They need to be well organised, calm, fun, engaging and inclusive.

What do you do when you’re not hosting tours?

I am the Founder and Managing Director of Golf & Tours. If I’m not hosting a tour, you’re likely to find me in the office. I love gardening, and spend as much time as I can in our garden.

Tell us a bit about yourself

I am a mother, wife, aunty, sister, daughter and a seasoned traveller. I love my family and was very lucky to have been raised in a family who valued the education that travelling can bring. I have tried to pass that on to my daughter too, and have taken her to many places around the globe. I love travelling like a local, and always prefer to have authentic experiences. I’m always asking locals that I meet to tell me where they go to eat and drink.

Testimonials for Ainslie

… Ainslie – you are a brilliant host and communicator and I can honestly say you make G&T the success it is because of all your hard work in the preparation beforehand and the email communication leading up to. It was a very easy tour for the clients – and a holiday. Thank You. Robyn, Melbourne, VIC

…The 2022 Hawaii Golf Tour was beyond compare. Even as a relatively new golfer (and high handicapper) I had a great time golfing on some really challenging courses. I’ve never had so many laughs trying to get my ball out of a bunker or saying goodbye to my ball as it bounced off volcanic rock or sailed into the beautiful pacific ocean. Ainslie and her team provided exceptional service and clearly love Hawaii as much as I now do. Michelle, Dubbo, NSW

…Ainslie is an exceptional host. The courses we played on were challenging with water, sand and trees but still totally enjoyed them. The accommodation was 5 star, villas beautiful and clean, great dining and staff very helpful and obliging. Could not be happier with Golf & Tours and highly recommend that you go on a journey with Ainslie. Looking forward to further tours. Donna, Moree, NSW

…The Spain & Portugal golf tour was my first solo golf tour and also my first time to Europe, so to say I was nervous is a understatement, upon meeting Ainslie and Tiff, any trepidation that I felt was immediately vanished. They both are such warm, funny and intelligent women who empower other women to be the best that they can be. There is nothing that Ainslie & Tiff wouldn’t do to ensure that we had the most wonderful experience. Asides from the golf the other activities that were included in the tour were outstanding. Debbie, Lota, QLD