Terms & Conditions

BOOKING TERMS & CONDITIONS FOR GOLF & TOURS PTY LTD

Last updated: March 2026

1. INTRODUCTION AND DEFINITION

(a)  Golf & Tours Pty Ltd ACN 616 767 063 (Service Provider, Golf & Tours, We, Us, Our), owns and operates various tour and programs offering various golf vacation experiences, travel, non-golfing activities and tours (Services). The Services are outlined in the Booking Form.

(b)  The following terms and conditions (Terms & Conditions or agreement) govern the provision of our Services to you, an individual, organisation or entity that purchases our Services from us (Participant(s), Client, Guest, you, your). These Terms & Conditions together with the Booking Form and Liability Waiver we have issued to you constitute the entire agreement between Us.

Definitions

In this agreement, the following terms are defined as:

2. ENTIRE AGREEMENT AND JURISDICTION

• Golf & Tours provides the Services to you on the basis of these Terms & Conditions. To the extent required by us, you must sign or accept a Liability Waiver which, together with these Terms & and the Booking Form constitute the entire agreement between Us. 
• Governing Law and Jurisdiction: These Terms & Conditions and your contract with us are governed by the laws of New South Wales, Australia. You and Golf & Tours irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia. By booking the Services from outside Australia, you agree that the laws of New South Wales, Australia apply and that the courts of New South Wales, Australia have jurisdiction, regardless of any other venue or jurisdiction clause you may seek to rely on.

3. PARTICIPANT DATA

(a)          At the time you register to make a Booking or use our Services, you may be required to provide Participant Data, namely:

(i)            your full passport name, date of birth, nationality, valid email address, and valid phone number;

(ii)          your relevant health or medical conditions and dietary restrictions to help us assess activity suitability;

(iii)         credit/ debit card information or bank account details for payment purposes;

(iv)         any other information required to complete the registration process; and

(v)          any other information required for us to provide you with the Services.

(b)          Failure to supply correct Participant Data (which includes, but is not limited to, information set out in clause 3(a)) may result in us cancelling your Booking without refund, or in additional costs being charged to you to rectify any errors or omissions.

(c)          By accepting the Terms & Conditions, you agree to update your Participant Data if there are any changes to ensure that it is current and accurate at all times. You agree to update us to the extent you become aware of any such changes in relation to your account.

(d)          By accepting the Terms & Conditions, you agree to permit us to use the Participant Data to provide the Services and for related purposes including marketing our services to you. You acknowledge and consent to us sharing the Participant Data with stakeholders, facilitators, venues, service providers, suppliers, insurers, medical providers, emergency services, and government authorities as necessary to deliver the Services, ensure your safety, or comply with legal obligations. We will handle your Personal Information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.

(e)          All Participant Data will be stored and maintained by or on behalf of us in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We may store data using third-party service providers, including cloud storage providers that may be located overseas. By providing your Participant Data, you consent to such overseas disclosure and storage where applicable.

(f)           You are responsible for maintaining the security of your login and account information (including the password). We are not liable for any loss or damage from your failure to comply with this security obligation.

4. OUR ROLE AND LIABILITY FRAMEWORK

4.1    What We Don’t Control

(a)          In providing our Services, we engage with third party suppliers, vendors and service providers, all of which involve their own terms and conditions (Third Party Terms). By agreeing to these Terms & Conditions, you acknowledge that Third Party Terms may apply to specific elements of the Services, and you authorise us to make bookings, arrange contracts, and collect payments on your behalf as your disclosed agent. We will make Third Party Terms available to you upon request where reasonably practicable. In the event of any inconsistency between the Third Party Terms and these Terms & Conditions, these Terms & Conditions will prevail to the extent permitted by law, except where the Third Party Terms impose more onerous obligations on the Service Provider, in which case the Third Party Terms will prevail as between you and the third party.

Subject to the Third Party Terms and the limitations set out in this Agreement, your legal rights with regards to services provided by third parties are primarily between you and that third party, subject to any non-excludable rights under the ACL. Nothing in this clause limits our liability for our own acts or omissions in selecting or engaging third party providers.

• • • Third parties who are not our employees or direct contractors, including but not limited to airlines, accommodation providers, golf courses, and activity operators, are independent contractors. Such third parties reserve the right to cancel and reschedule bookings due to unforeseen circumstances. To the fullest extent permitted by law, we are not responsible for the acts, omissions, products or services provided by those third parties, or any change or cancellation made by them, except to the extent that we have been negligent in selecting or engaging such third parties or our Non-Excludable Rights under the ACL apply.

4.2    Assumption of Risk (Inherent to Activities)

(a)          You acknowledge that golf and other activities included in the Services may carry inherent risks, including risk of personal injury, illness or death. Inherent risks are risks that cannot be eliminated completely regardless of the care and precautions taken by us. You understand and acknowledge that the inherent risks include, but are not limited to: falls, slips and trips; contact or collision with persons, golf balls, golf equipment or other objects; unpredictable water movements; extreme weather conditions; heat stroke and dehydration; actions of wildlife; actions of other participants; food-related illness; travel-related risks; and any other risk beyond our reasonable control. You acknowledge that golf courses may have uneven terrain, water hazards, bunkers, and other features that present risks.

(b)          You acknowledge that you understand that risks involved in the Services, or the Services could lead to injuries, including risks not specifically named, and that you are participating in the Services entirely at your own risk.

(c)          You acknowledge that you voluntarily take part in any activity arranged by us, our facilitators, venues, organisers or third-party hosts, with full knowledge of the risks involved. To the fullest extent permitted by law, and subject to clause 4.3(a) regarding Non-Excludable Rights, you waive your right to hold us or any of the organisers responsible for any loss or damage to person or property that occurs during the Tours, except where such loss or damage is caused by our gross negligence or wilful misconduct.

(d)          You warrant that you have reviewed, understood and accepted all materials provided to you by us, including the risk disclosures in this Agreement and the Liability Waiver and that you have had the opportunity to seek independent legal advice before agreeing to these Terms & Conditions.

4.3    Disclaimer of Liability

• • • (Statutory Guarantees) Nothing in this agreement excludes, restricts or modifies any guarantee, right or remedy conferred on you by the ACL, or any other law that cannot be excluded, restricted or modified (Non-Excludable Rights). To the extent permitted by applicable Australian law, our liability for a breach of a Non-Excludable Right is limited, at our option, to re-supplying the Services or paying the cost of having the Services supplied again.
    • (Exclusions) To the maximum extent permitted by law, we are not liable (whether in contract, tort, statute or otherwise) for:

• • • any indirect, consequential, or economic loss, including loss of revenue, profits, business opportunities, anticipated savings, or data, whether arising in contract or tort; or
    • any loss arising from your failure to follow our written recommendations.
      • (Cap on liability) Subject to clauses 3(a) and 3(d), our total aggregate liability arising out of or in connection with this agreement is capped at the lesser of:
    • the Fees actually paid by you for our Services in the three (3) months prior to the action giving rise to liability; or
    • AUD 1,000.
      • (Personal injury) The cap in clause 3(c) does not apply to liability for personal injury, death or illness caused by our gross negligence:
    • to the extent permitted by applicable Australian law, you agree that under this agreement we must be excluded from liability for ordinary negligence in the conduct of us and the application of any of the provisions of Subdivision B, Division 1, Part 3-2 of the ACL and further, we must be excluded from liability under any civil liability or consumer law applicable subject to the exception that this exclusion of liability will not apply in circumstances where the conduct of us is reckless;
    • in consideration of being permitted to participate in the Services, to the extent permitted by law, you waive and release us from claims relating to death, injury, or harm resulting from the inherent risks or ordinary negligence associated with the Services.
    • you agree that we are not responsible for the operation or management of any transportation or facilities used during the Services, and your participation is at your own risk;
    • in the event you engage in any activities which involve a risk to person or property (including but not limited to travel on local transport, and any activity while intoxicated or under the influence of any substance), you do so at your own risk and agree that we must not in any way be liable for your actions, safety, loss and damage.
      • (Indemnity) You indemnify us (and our employees, facilitators, agents and contractors) against any claim, loss, liability or expense arising out of or in connection with:
    • your breach of this agreement, including your responsibilities as set out in these Terms & Conditions and this Agreement;
    • any inaccurate or incomplete Participant Data or information you provide about yourself; or
    • your misuse or unauthorised disclosure of our intellectual property,
      • except to the extent caused by our gross negligence or wilful misconduct.
    • (Proportionate liability) Our liability is reduced to the extent that your acts or omissions, or those of a third-party, contributed to the loss.
    • (Warranties) To the extent permitted by applicable Australian law, we exclude all express and implied warranties, and all material and work is provided to you without warranties of any kind, either express or implied. We expressly exclude all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
    • Neither Golf & Tours nor any of its directors, partners, facilitators, employees or contractors accept any liability for injury, damage, loss, delay, or inconvenience caused by third-party providers over whom we have no direct control.
    • (Exclusion of Third Party Liability) Golf & Tours and any of our facilitators and third party suppliers are not responsible for any claims, losses, damages, costs or expenses arising out of injury, accident or death, damage, loss or delay of baggage or other property; or delay, inconvenience, loss of enjoyment, or frustration, whether physical or mental resulting from:

• • • the act or omission of any party including Golf & Tours or its employees or contractors;
    • mechanical breakdown, government actions, weather or other factors beyond our control;
    • your failure to read information provided and follow instructions including, but not limited to, obtaining sufficient travel protection and health insurance and providing correct & complete personal, health and travel information;
    • your cancellation or change for any reason in travel services offered; and
    • your medical or health problems or physical disabilities.

5. FITNESS TO PARTICIPATE AND HEALTH DECLARATIONS

5.1    Health and Medical Fitness and Risks

(a)          You must provide accurate Participant Data as specified in clause 3(a), including medical conditions, dietary restrictions, emergency contacts, and activity suitability information.

(b)          By booking a Golf & Tours trip, you certify and represent that:

• • • You are in good physical health and capable of participating in golf and any activities described in the Itinerary and Booking Form;
    • You have not been advised by a qualified medical professional to avoid sporting activities or golf participation or any activities described in the Itinerary and Booking Form; and
    • You do not suffer from any medical condition that would prevent safe participation of any activities described in the Itinerary and Booking Form.

(c)       You acknowledge that you remain solely responsible for seeking appropriate medical or health advice before using the Services.

(d)       You agree to follow all safety instructions and guidelines provided by our facilitators; failure to do so may result in removal from activities without refund. You must notify us within five (5) minutes of becoming aware of any concerns during an activity.

(e)       You must notify us within 24 hours of becoming aware of any changes to your health, fitness level or personal circumstances that may affect your participation or our ability to provide the Services.

(f)        You warrant us (and we rely on such warranty) that your physical condition and health are suitable to participate in the Services, and you have and will take any necessary medical precautions before embarking on the Services (and during the Services if necessary).

(g)       You warrant that you will check official travel advice and ensure compliance with all health and vaccination requirements.

(h)       You assume all risks associated with physical exertion, including (but not limited to) cardiac events, musculoskeletal injury, heat-related illness and other health events that may arise during the tour

(i)        You understand that emergency services may not be immediately available at all locations and that delays in medical response may occur.

5.2  Medical Treatment

(j)           In the event of an emergency, Golf & Tours or a tour host may arrange for medical assistance and transport as soon as reasonably practicable;

(k)          You consent to receive emergency medical treatment that may be deemed advisable in the event of injury, accident, or illness during the tour; and

(l)           You are responsible for all costs associated with any medical treatment, evacuation, or repatriation, and is required to obtain the Travel Insurance to cover such expenses.

6. CONDUCT AND BEHAVIOUR

6.1    Code of Conduct

(a)          You understand that while on a group tour, individual preferences cannot always be accommodated. Our priority is to act in the best interests of the entire group to ensure a positive experience for everyone.

(b)          You must behave in a respectful, courteous, and considerate manner at all times throughout the duration of your tour. You must comply with all reasonable instructions given by Golf & Tours representatives, tour hosts, golf course staff, accommodation staff and any service providers.

(c)          You must cooperate with us, our facilitators and the venue honestly and in good faith.

(d)          You warrant that will comply with all applicable laws, including but not limited to local laws, regulations, customs and codes of conduct.

6.2    Right to Terminate or Remove You

(a)          Golf & Tours reserves the right, at its sole discretion, to refuse participation in or to immediately remove you from a tour, activity or accommodation if your behaviour is:

• • • inappropriate, disruptive, illegal, abusive, unsafe or otherwise detrimental to the enjoyment, comfort, or wellbeing of others, including but not limited to staff or third parties;
    • in breach of applicable laws or local regulations or in breach of safety instructions, code of conduct or payment obligations;
    • inclusive of harassment, discrimination, intimidation, intoxication, offensive language, or physical aggression; or
    • poses a risk to yourself, other participants, facilitators, venue staff or any person.

(b)          Upon removal or termination, you must pay all outstanding Fees incurred up to the date of termination, including any costs incurred by Golf & Tours in arranging your early departure or repatriation. To the extent permitted by applicable Australian law, no refund or credit will be payable where termination occurs under clause 6.2(a) for misconduct or safety breaches. You acknowledge that Golf & Tours may recover such costs directly from you or deduct them from any amounts held on your behalf.

(c)          Either party may terminate these Terms immediately by written notice if the other party commits a material breach that is incapable of remedy, or fails to remedy a material breach within 14 days after receiving written notice of the breach. For the avoidance of doubt, material breaches by you include, without limitation, failure to pay Fees when due, breach of the code of conduct in clause 6.1, or provision of false or misleading information in your Booking.

6.3    Pre‑Departure Refusal of Participation for Conduct Reasons

(a)          Golf & Tours may cancel your booking at any time before departure if you breach the code of conduct set out in clause 6.1, or if your conduct, communications, or prior behaviour (including conduct on social media or in communications with Golf & Tours staff) are inappropriate, disruptive, abusive, unsafe, or otherwise impact the safety, wellbeing, comfort, or enjoyment of other participants, staff, service providers, or any third party. If this occurs, your booking will be cancelled and the cancellation terms in clauses 7.4 and 9 will apply, and you will forfeit all amounts paid.

(b)          Pursuant to clause 6.3(a), Golf & Tours may exercise its right to cancel your participation at any time if, in its reasonable assessment, your continued involvement poses an unacceptable risk to group harmony, safety, or the reputation of Golf & Tours, regardless of whether any incident has occurred on the current tour.

6.4    Property Damage and Cost Recovery

(a)          You agree that you will be responsible for the full cost of repairing or rectifying any damage you cause (whether intentionally, negligently, or recklessly) to accommodation, golf course property, vehicles, equipment or other assets during the tour, including any consequential losses suffered by Golf & Tours or third-party service providers as a result of such damage.

(b)          You agree that any such repair costs, as invoiced by the relevant service provider, will be recoverable from you directly or may be deducted from any refund or credit owing.  You authorise Golf & Tours to pursue recovery through legal means if necessary. Golf & Tours may also require you to pay a security deposit or provide credit card authorisation for incidental charges at the commencement of the tour.

7. BOOKINGS, DEPOSITS AND PAYMENTS

7.1    Booking Process and Minimum Numbers

(a)          You must not book any flights or make any other non-refundable travel arrangements until you have received written confirmation from Golf & Tours that your tour booking will proceed. Golf & Tours accepts no liability for any costs incurred if you book flights or other arrangements before receiving such confirmation. If the minimum number of participants is not met by the specified cut-off date (usually 90 days prior to departure), your booking will be cancelled. In that event, you will be entitled to:

• • • a full refund of any deposit paid; or
    • the option to transfer your deposit to another Golf & Tours’ tour within 3 years of the cancellation date; or
    • a credit of equivalent value to be used within 3 years of the cancellation date.

(b)          All international and domestic flights are operated by third-party airlines. Unless otherwise specified in writing, Golf & Tours does not arrange international airfares and accepts no responsibility or liability whatsoever for airline delays, cancellations, schedule changes, overbooking, missed connections, or any resulting loss, damage, or expense (including accommodation, meals, or alternative transport). You acknowledge that airlines are independent contractors and Golf & Tours has no control over their operations.

7.2    Deposit and Payment Methods

(a)          A per-person deposit is required to secure your place on any Golf & Tours tour. The deposit amount per person will be found on the Booking Form.

(b)          We accept the following payment methods:

• • • direct bank deposit; or
    • credit card (Visa, American Express or MasterCard),

and you agree that credit card payments will incur a processing fee of 2.9% (or such other percentage as notified to you at the time of payment).

(c)           You must indicate on the Booking Form how you wish to make this payment and choose which currency you prefer (eg, AUD, GBP, USD, CAD or EUR). The deposit will be payable in your chosen currency.

• • • By accepting the Terms & Conditions, you agree that:
      • the Fees may be amended at our discretion at any time prior to your payment of the final balance, including due to pricing errors, customisations requested by you, or external factors beyond our control;
      • transfers to an alternative package are subject to availability and applicable conditions. Any transfer will incur third party supplier costs and an administration fee of AUD250.00. Amendments are not permitted within 30 days of the commencement of our Services;
      • you must be responsible for any delays, additional Fees, penalties, or refusal of services arising from late submission of, or incorrect, incomplete, or misleading details in, the Booking Form or any other information provided by you;
      • full payment of the Fees is required by the invoice due date to avoid cancellation;
      • we or any third-party service provider is authorised to process payment for the Fees;
      • you are responsible for ensuring sufficient funds are available in your nominated account when payment is due;
      • we are not responsible for any fees or charges imposed by your financial institution or third party if payment fails;
    • If payment is not received by the due date, we may, at our discretion:  
      • suspend or cancel the relevant Services; 
      • charge interest at 8% p.a. on the overdue amount (calculated daily and compounding monthly);
      • recover from you all reasonable costs incurred in collection of the debt (including legal fees on a solicitor–client basis) (the Debt);
      • refer the Debt to a debt collection agency for collection, if you fail to pay the Debt within seven (7) days of the due date; and
      • request you to reimburse us for any reasonable out of pocket expenses, including but not limited to expenses that we incur in providing the Services and collecting the Debt.
    • Termination will not affect any of our accrued rights or your accrued liabilities as at the time of termination. For the avoidance of doubt, you are liable to pay all outstanding fees and charges that have accrued as at termination, including the Fees, interest, collection costs, and any damages suffered by Golf & Tours as a result of your breach. The provisions of clauses 6, 7.2(d)-(f), 9, 15, 16, 17, and 18 shall survive termination.

7.3    Final Balance

(a)          The final balance must be paid no later than 90 days before the scheduled departure date.

(b)          Golf & Tours will provide written notice of the total amount payable for the Tour in your preferred currency after deducting the deposit already received.

(c)           You may elect to pay the final balance payment prior to the due date by providing written notice to Golf & Tours. You agree that no interest is payable by us on any early payment and that early payment does not entitle you to any discount or other benefit unless expressly agreed in writing by Golf & Tours.

7.4    Non-Refundable Nature of Payments

(a)          To the extent permitted by applicable Australian law, payments made to Golf & Tours for tour costs are non-refundable except for the following circumstances where:

• • • you cancel before the final balance is due (see clause 9);
    • Golf & Tours cancels the tour due to minimum numbers not being reached (see clause 7.1);
    • a Force Majeure event occurs (see clause 9.2); or
    • a major issue with the tour arises (see clause 9.2).

(b)          You agree that you will obtain and maintain comprehensive Travel Insurance with a reputable insurer to protect yourself against loss of deposit or tour costs in circumstances outside Golf & Tours’ control, including but not limited to cancellation, medical expenses, personal injury, loss of personal effects, and personal liability. You acknowledge that Golf & Tours strongly recommends insurance that includes cover for pandemics, epidemics, and other health emergencies.

8. REVISIONS, MODIFICATIONS AND PRE/POST-TOUR OPTIONS

(a)          Following confirmation by Golf & Tours that the minimum participant requirement for the Tour has been satisfied, you may request that Golf & Tours arrange the following:

• • additional nights of accommodation prior to or following the tour; or
  • private airport transfers if your flight schedule does not align with the group airport transfers.

(b)          Golf & Tours may, at its sole discretion and subject to availability, arrange these additional services as specified in clause 8(a) at no additional administrative cost to you if requested in writing before the final balance due date. However, you will be responsible for paying the actual cost of such services as charged by third-party providers.

(c)          Any changes to the Booking made after the final balance due date will attract a service fee of $100 AUD per change. For the avoidance of doubt, changes include, but are not limited to, modifications to room type, any additions or cancellations of pre or post tour accommodation, upgrades to meal plans, additions or substitutions of activities, or arrangements for transfers.

9. CANCELLATIONS AND REFUNDS

9.1    Cancellations by the Customer

(a)          All cancellations by the customer must be made in writing (email to your tour manager or hello@golfandtours.com) and are effective from the date Golf & Tours receives your written notice.

(b)          It is your responsibility to contact Golf & Tours and verify that your cancellation message was received to avoid any potential additional cancellation fees that may be incurred due to delayed cancellation. We will take no responsibility for any costs associated with messages not being received, or a delay to inform us of any cancellation.

(c)           To the extent permitted by applicable Australian law, Cancellations are subject to the following forfeiture of costs per person, which may consist of fees from both third-party providers and us, including but not limited to the forfeiture of the Deposit:

(d)          To the extent permitted by applicable Australian law, no refunds will be provided for missed or cancelled flights or for any sightseeing missed as a result of airline disruptions.

(e)          You are responsible to ensure flights or relevant Travel Insurance or any components booked outside of the tour are cancelled and will adhere to the cancellation policy of each individual supplier.

(f)           We accept no responsibility for any costs or expenses incurred in preparation for a cancelled tour, including group tours or tours arranged with our assistance. This includes, without limitation, costs relating to airfare, accommodation, travel insurance, airport transfers, illness, or loss of income.

9.2    Other Cancellations

Major Issue

(a)          At our sole discretion, subject to any rights you may have under the ACL, under the following major issues, you may be entitled to a full refund of the Services, or compensation for the difference between the value of the Services provided and the price paid by you:

• • • the golf course, accommodation or major tour element is unavailable despite being promised and cannot be replaced with equivalent alternatives;
    • the tour or activity creates an unsafe situation; or
    • the service is fundamentally different from what was represented or marketed.

(b)          If you believe any of the issues in clause 9.2(a) has arisen, you must notify Golf & Tours in writing within 14 days of discovering the issue, with full details. Golf & Tours will investigate and respond within 14 days.

Force Majeure Events

(a)          We must not be liable for cancellation, failure of, or delay in performing our obligations under this agreement due to Force Majeure Event(s) (including but not limited to earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labour dispute or strike, government sanction, blockage, embargo or epidemic) or if certain conditions present unacceptable danger to the participant.

(b)          If a Force Majeure event prevents Golf & Tours from lawfully or safely delivering the tour, in whole or in part, Golf & Tours may, by written notice, postpone the tour, modify the arrangements, or terminate the booking and offer a refund or credit. Golf & Tours will use reasonable endeavours to minimise any loss to you and will notify you in writing of any changes as soon as practicable.

(c)           If the tour is postponed or subject to significant modification, the following options will be available to you:

• • • you may elect to travel on the rescheduled dates at no additional cost, provided that the tour is of equivalent value; or
    • if the rescheduled dates are not suitable, you may elect one of the following options:

1. 1. 1. transfer of all payments made to an equivalent tour to be undertaken within 3 years;
      2. a credit for the full amount paid, valid for a period of 3 years; or
      3. a refund of the unperformed portion, less any unrecoverable costs we have incurred.

(d)          If a Force Majeure Event, excluding airline delays, materially affects the Services for more than six (6) months consecutively, either party may terminate the agreement prior to the commencement of the Services. In such a case, we may refund you:

• • • the Fees paid by you for the Booking of the Services; or
    • the Fees paid by you for the Booking of the Services, less any unrecoverable costs we have incurred.

9.3    Timing of Refunds

(a)          Refunds to which you are entitled will be processed to your original payment method within a reasonable period, generally within 10 to 14 business days. If you have not received your refund within this period, you are required to contact Golf & Tours without delay.

(b)          By purchasing the Services, you acknowledge and agree to the return policy in this clause 9 and will not make any claims outside of its terms.

10. TRAVEL ITINERARY CHANGES AND SUBSTITUTIONS

(a)          We reserve the right to modify or substitute any activity or Services at any time at our sole discretion, including for safety, local conditions, weather, operational reasons, or unforeseen events. We may update you upon making any such changes. Where necessary, equivalent substitutions will be provided and you will be notified of any significant changes at the earliest opportunity.

(b)          If an acceptable alternative cannot be agreed, you may cancel the affected component. In that case, you will receive a refund for that portion of the tour price, less any unrecoverable supplier costs. Alternatively, you may transfer to another tour.

11. TRAVEL INSURANCE

(a)          You must ensure you hold and maintain the relevant and adequate Travel Insurance, as set out in clause 1(c), for all tour activities to cover yourself for any instance, including loss, damage or illness, and if requested by us, provide proof of cover no later than 30 days before commencement of our Services (or seven (7) days if Booking made within 21 days from the date of our Services). If required by us, you are to provide evidence of your Travel Insurance, including but not limited to cover for medical expenses, repatriation, cancellation, liability and loss of personal effects. Failure to do so may result in automatic cancellation, and the cancellation policy will apply.

(b)          Golf & Tours is not responsible for any gaps, exclusions, or deficiencies in your insurance policy.

12. PASSPORT, VISAS AND TRAVEL REQUIREMENTS

(a)          You warrant that it is your responsibility to ensure that you hold valid passports, visas, and entry permits that comply with all applicable government requirements. Unless otherwise advised, we will assume that you hold an Australian passport.

(b)          Golf & Tours may provide general information regarding entry requirements; however, we do not provide visa advice or assistance.

(c)           Should you fail to obtain the required documents, Golf & Tours accepts no liability for any resulting loss or refund of Tour costs. You agree to ensure that this risk is covered under the relevant Travel Insurance.

13. VACCINATIONS AND TRAVEL HEALTH

(a)          You warrant that you will check official travel advice and ensure compliance with all health and vaccination requirements.

(b)          You agree that water quality varies across countries and that local tap water may pose a risk of illness to travellers. For Tours outside your home country, we recommend drinking and brushing your teeth only with bottled water, avoiding ice made from tap water, and exercising caution with raw produce washed in tap water. You agree to consult your travel doctor for advice specific to your destination.

14. PRICING AND COST INCREASES

(a)          We reserve the right to modify or substitute any activity or Services at any time at our sole discretion, including for safety, local conditions, weather, operational reasons, or unforeseen events. We may update you upon making any such changes. Where necessary, equivalent substitutions will be provided and you will be notified of any significant changes at the earliest opportunity.

(b)          You agree that Golf & Tours acts as agent and relies on pricing provided by its suppliers. If there is any change to the tour price, you will be notified in writing prior to payment of the final balance.

(c)          Suppliers may increase prices due to changes in green fees, accommodation costs, currency movements, fuel surcharges or other operational expenses. If any such increase exceeds 10% of the original total tour price, you may, within 14 days of receiving written notice of the increase:

• • cancel the Booking and receive a full refund of all amounts paid; or
  • accept the revised price.

If you do not notify Golf & Tours of your election within that 14-day period, you will be deemed to have accepted the revised price.

15. SELF-DRIVE TOURS AND DRIVING REQUIREMENTS

(a)          If booking on a self-drive tour, you must hold a full and valid driver’s licence issued by a recognised licensing authority, be legally entitled to drive in each relevant jurisdiction where the self-drive tour takes place, and carry an international driving permit if required by law in that jurisdiction. You must provide copies of all necessary licences and permits to Golf & Tours upon request, prior to the commencement of the self-drive tour.

(b)          You agree that you are solely and exclusively responsible for complying with all applicable road laws, traffic regulations and speed limits in each jurisdiction, maintaining any required vehicle insurance at all times during the self-drive tour, and driving safely and prudently at all times. You acknowledge that any breach of this obligation may result in immediate termination of your participation in the tour without refund.

(c)           You must maintain comprehensive motor vehicle insurance and provide proof of such insurance to Golf & Tours on request.

(d)          You agree that you are responsible for all fines, penalties, damage, loss or costs arising from your driving or use of any vehicle.

(e)          To the maximum extent permitted by applicable law (including the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law), Golf & Tours and its related entities, directors, officers, employees, agents, contractors and representatives exclude all liability and accept no responsibility for any injury (including death), loss, damage, delay, expense, inconvenience or consequential loss of any kind arising directly or indirectly from your driving or vehicle operation, or that of any third party, including but not limited to accidents, collisions, mechanical failure, vehicle defects, theft, vandalism, breaches of road laws, or any other incident related to the self-drive tour. Where liability cannot be excluded by law, Golf & Tours’ liability is limited to the amount paid by you for the self-drive tour component of the Services.

16. Privacy Policy

(a)          Our privacy policy, which sets out how we will collect, use, store and deal with your information and Participant Data, can be viewed and downloaded by clicking here. 

(b)          By making a Booking or using our Services, you consent to the processing described the Privacy Policy and warrant that all data provided by you is accurate.

17. Intellectual Property

(a)          Golf & Tours owns or has licensed all intellectual property rights (including copyright, trademarks, patents, trade secrets, know-how and other proprietary rights) in the Services and any materials provided to you (including but not limited to images, text, audio, video, user interface, algorithms, software, data compilations, reports, itineraries, route plans, course information, and documentation), except for Personal Information contributed by you. Nothing in these Terms & Conditions transfers or assigns any intellectual property rights to you.

(b)          For the avoidance of doubt, nothing in the Terms & Conditions assigns any ownership rights in our intellectual property to you.

(c)          You undertake not to reverse engineer, publish, manipulate, distribute or reproduce any content supplied to you, nor use such content in connection with any business or commercial enterprise.

(d)          You grant Golf & Tours a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, publish and distribute photographs, images, videos and audio recordings which include your name, image, likeness or voice (collectively, Marketing Materials) for Golf & Tours’ marketing, promotional and commercial purposes across all media platforms (including but not limited to websites, social media, print materials, and advertisements). You waive any moral rights you may have in such Marketing Materials to the extent permitted by law. You may withdraw this consent for future use by providing written notice to Golf & Tours, but such withdrawal will not affect Golf & Tours’ right to continue using Marketing Materials created prior to the withdrawal.

(e)          Golf & Tours reserves all rights to seek compensation, damages, injunctions, account of profits, delivery up, or any other remedy available at law or in equity for any infringement or attempted infringement of Golf & Tours’ intellectual property rights by you or any of your affiliates, related parties, employees or agents. You agree to pay all costs incurred by Golf & Tours (including legal costs on a solicitor-client basis) in enforcing its intellectual property rights against you.

18. Invalidity

(a)          If any provision or part of a provision of these Terms & Conditions is or becomes void, voidable, unenforceable or illegal under the laws of New South Wales or the Commonwealth of Australia, that provision or part must be severed from these Terms & Conditions and the remainder will continue to be valid and enforceable to the fullest extent permitted by law. For the avoidance of doubt, the severance of any provision will not affect the validity or enforceability of any other provision, including any provision in which Golf & Tours excludes or limits its liability to you.

(b)          So far as possible where any clause/subclause or part of a clause/subclause can be severed to render the remaining part valid, the clause must be interpreted accordingly.

(c)          Alternatively, you agree that any invalid, unenforceable or illegal provision must be read down, rectified or interpreted in such a manner that most closely resembles the original intention and meaning of the provision to the extent permitted by law, so as to give it valid and enforceable effect.

19. EMERGENCY PROCEDURES

(a)          In the event of an injury, accident, illness, medical situation or emergency whilst on a golf course, at any accommodation, during transportation, or at any other time during the tour or whilst participating in the Services:

• • stay calm and assess the situation;
  • immediately contact your tour host or Golf & Tours’ designated emergency contact on the 24-hour mobile number: +61 414 385 585 (or such other number as notified to you in your tour documentation);
  • if the situation is a medical emergency, or in doubt, call the local emergency services immediately (e.g. 000 in Australia, 911 in USA, 112 in Europe, or the equivalent in your location);
  • provide your location and details of the emergency to enable rapid response; and
  • do not move the injured person unless there is immediate danger.

(b)          You acknowledge and agree that, in the event of injury, accident or illness during the tour, you may be provided with any medical treatment reasonably deemed necessary.

(c)          You agree that you are solely responsible for all associated medical, hospital and emergency evacuation costs, which must be covered by your Travel Insurance.

20. GENERAL

• A notice must be in writing and delivered by hand, email or registered post to:

Email: Tour Manager or hello@golfandtours.com;

Post: 119 Willoughby Road, Crows Nest, NSW 2065; and

Telephone: +61 414 385 585 (24-hour emergency line) or +612 9956 3866.

• • A notice is deemed received:
    • if hand‑delivered, on delivery;
    • if sent by registered post, on the third business day after posting; or
    • if sent by email, when the email is capable of being retrieved by the recipient’s email server, provided that no non‑delivery notification is received.
  • You must not assign or transfer your rights under these Terms & Conditions without our prior written consent. We may assign its rights or obligations by providing notice to you.
  • Our failure to exercise or enforce any right or provision of these Terms & Conditions must not constitute a waiver of such right or provision. These Terms & Conditions constitutes the entire agreement between you and us and govern your use of the Platform, superseding any prior agreements between you and us.

21. CONTACT AND COMPLAINTS

(a)          Complaints should be raised with your tour host or tour manager during the Services for prompt resolution. If unresolved, submit a written complaint within 30 days of the Services’ conclusion to hello@golfandtours.com.

(b)          If a dispute regarding the Services (Dispute) arises, both parties must agree to resolve the Dispute in good faith negotiations.

(c)          If the Dispute is not resolved within 30 days from the day the good faith negotiations started, either party may refer the dispute to mediation administered by the Australian Disputes Centre (ADC) in New South Wales.  Each party will bear its own costs of the mediation and share the mediator’s fees equally.

(d)          Litigation must not be commenced until the mediation process has been completed, unless urgent interlocutory relief is sought.

(e)          You are to direct all bookings, enquiries and support requests to us as set out below:

Email: hello@golfandtours.com;
Telephone: +612 9956 3866;
Website: www.golfandtours.com; and
Address: 119 Willoughby Road, Crows Nest, NSW 2065

(f)           For 24-hour emergency assistance whilst on tour, you are to contact us through:
Mobile: +61 414 385 585.

22. ACCEPTANCE OF TERMS

By submitting a Booking (by completing a Booking Form), paying a deposit, or participating in a Golf & Tours tour, you confirm that you have read, understood and accept all of these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, you should not proceed with your booking.

These Terms & Conditions were last updated: 3^rd March 2026 and are effective immediately.

© Golf & Tours Pty Ltd 2026. All rights reserved.