Meet the Team!
Name
Caroline Rattenbury
Role
Operations Manager (& Tour Host)
Where do you live?
Perth, WA Australia
Which Golf Club are you a member at?
I am not yet associated with a club however have just started lessons at Wembley Golf Club which is beautiful!
Handicap
Stay tuned…
What do you enjoy the most about your role with Golf & Tours?
I thoroughly enjoy planning our tours, learning about new destinations (in the hope to one day travel there) and help people achieve their dreams of travelling to world class, bucket list destinations. I love that I am able to work so closely with our incredible tour hosts and get to talk with our guests throughout their entire experience with us. We are always striving to create wonderful connections between guests which is so important. It is wonderful to witness new and genuine friendships develop off the back of travelling with us.
What do you enjoy the most about hosting tours?
Meeting new people, travelling to great destinations and have a wonderful time. For me seeing and feeling the beautiful connections everyone makes is so special, in todays’ world, feeling connected, and important, is vital to our well-being and to be able to play a part in making someone feel wonderful, feel looked after and cared for is very important to me.
What do you love the most about travelling?
Exploring new destinations and immersing yourself in a difference culture is wonderful. People love to connect, and no matter where you are, this doesn’t really change. Oh and of course….. who can go past all of the glorious food!
What do you think are the most important attributes of a Tour Company?
A reputable and trustworthy reputation along with a well organised, well planned and executed experience is essential. We like our guests to not have to worry about any of the planning, to know they can just turn up and we have the everything covered. Safety is of the utmost importance to us, so we ensure we have fully researched our destinations. It is also imperative that the guests and hosts have support when they need it, and we ensure that is always available.
What do you do when you’re not hosting tours?
My role at Golf & Tours also covers the operations of the business. This means you will often find me at the end of an email or the end of the phone! I thoroughly enjoy working with all our suppliers, and our team to deliver a great guest experience. When you finally get to meet someone after only speaking over email or phone, it like catching up with a long lost friend!
Tell us a bit about yourself
I live along the northern beaches of Perth, in Western Australia with my family which consists of my partner, 2 children, 2 dogs and 7 chickens! You will often find us down at the beach (not the chickens) or on a great road trip. WA has so many beautiful places to travel too, I am not sure if we will ever see it all. I am originally from Tasmania and have lived in many places along the east coast of Australia. WA is definitely home for me now though, although I would always consider migrating north for the winter! I have recently started golf lessons and can absolutely see why everyone loves it so much. I can’t wait to get on the course and start honing my new skills.
